FAQ
- Do you offer a B2B or wholesale program?
- Can I request a custom size or cut for my order?
- How long do refunds take to process?
- What happens if my package is returned due to an incorrect shipping address?
- What are acceptable natural features of cedar wood?
- Can I buy and pick up lumber on the same day?
- Do your products come with a warranty?
- What is your return policy?
- How long does it take to receive my order?
- Do you carry standard lumber sizes for outdoor projects?
- Can I request a quote before placing my order?
- Can I request specific board sizes or lengths?
- What types of wood do you carry?
- Do you ship outside of Ontario?
- Can I see the products before purchasing?
- Can I place my order by phone or email?
- I can't complete my order on the website — what should I do?
- Can I pick up my order in person?
- Can I choose the color or wood grain type?