Support

Yes, we do! At Wood Outlet, we proudly support businesses, contractors, and resellers through our dedicated B2B and wholesale programs. Whether you're looking to expand your retail offering, take o...

Wood Outlet does not officially offer custom cutting or resizing services. All our lumber is listed with standard dimensions as shown on our website, and we fulfill orders based on these specificat...

Once your return is approved and processed, we will issue a refund to your original payment method. Refunds typically take 5 to 10 business days to appear on your account, depending on your bank or...

If an order is returned to us because of an incorrect shipping address provided by the customer, any additional shipping charges incurred will be the customer’s responsibility. We encourage all cus...

Cedar is a natural material, and certain cosmetic characteristics are completely normal and expected. These natural features do not affect the structural integrity or durability of the product and ...

Yes — in many cases, same-day pickup is possible if the item you need is in stock. We recommend contacting us in advance with your desired item list so we can confirm availability and prepare your ...

Yes — all Wood Outlet products come with a limited 386-day warranty, which consists of 365 days (1 year) plus 21 days to account for shipping. This warranty term begins on the date of purchase. The...

Wood Outlet accepts returns or exchanges within 14 days of delivery. If you are not satisfied with your purchase, you can: Return the item for store credit Exchange it for another product of eq...

Delivery times depend on your location and the size of your order. For most destinations within Ontario, you can expect your order to arrive within 1 to 5 business days after it is shipped. If you'...

Yes! Wood Outlet regularly stocks standard cedar sizes suitable for outdoor use, including: 2x4 and 2x6 Knotty Cedar 1x4 and 1x6 Clear Cedar 5/4 x 6" Knotty Cedar decking boards Available l...