Welcome to Your Wood Outlet Help Center!

Welcome to the official Help Center for Wood Outlet! We are thrilled to have you here and are eager to assist you with any questions or support you may need as you explore our offerings and embark on your next project. At Wood Outlet, we are more than just a lumber supplier; we are a dedicated partner committed to providing you with premium quality lumber, exceptional value, and a customer experience that is both reliable and straightforward. Whether you are a seasoned professional contractor or a passionate DIY enthusiast tackling a home improvement venture, our goal is to ensure you have access to the best materials and the information you need to succeed.

Wood Outlet, a proud brand of Cedar Planters Inc., was founded by Jason and Haley, a team with a deep-seated passion for DIY home projects, interior and exterior design, and the art of carpentry. Operating from our base in Oakville, Ontario, Canada, we have been serving customers across Canada and the United States for the past three years. Our journey into the lumber business was born from a genuine desire to solve a common frustration we encountered in our own projects: the unpredictable nature of lumber pricing and the often-inconsistent quality of materials available. This firsthand experience fueled our mission to create a better alternative, a place where customers could consistently find top-grade lumber at prices that are both fair and transparent. We believe that everyone deserves access to high-quality materials without the stress of fluctuating costs or questionable product integrity, and this belief is at the heart of everything we do.

Our core mission at Wood Outlet is simple yet profound: to deliver consistently great quality lumber and affordable pricing to every customer, every time. We understand that the success of your project, whether it is a small home repair or a large-scale construction, hinges on the quality of the materials you use. That is why we are unwavering in our commitment to sourcing only the finest lumber. We proudly stand by our slogan: "PREMIUM QUALITY LUMBER. Get Wholesale Prices on Lumber—No Bulk Purchase Necessary!" This encapsulates our promise to you – access to superior products at competitive wholesale rates, without the requirement of large bulk orders, making quality lumber accessible for projects of all sizes.

Sustainability is not just a buzzword for us; it is a fundamental principle that guides our operations. We are deeply committed to responsible forestry practices and ensuring that our business contributes positively to the environment. To this end, Wood Outlet sources all of its lumber exclusively from sawmills and distributors who are certified by the Western Red Cedar Lumber Association. This certification is a testament to our dedication to sustainable forestry, ensuring that the wood you purchase from us is not only of the highest quality but also harvested in an environmentally conscious manner. Our commitment extends beyond just the products we sell; it is about fostering a responsible approach to resource management for future generations.

At Wood Outlet, our key values are centered on providing sustainability, quality, and affordability. We believe these three pillars are essential for a successful and satisfying customer experience. We strive to offer a diverse range of lumber products to meet your specific needs. While our inventory is always evolving, some of our popular product categories, as showcased on our website, include high-quality Tongue and Groove paneling, durable Decking materials, and robust Fencing solutions. We are continuously working to expand our offerings to provide you with even more options for your building and design projects.

Navigating your way through our products and services should be a seamless experience, and this Help Center is designed to be your go-to resource for information. Here, you will find answers to frequently asked questions, guidance on product selection, information about our shipping processes across Canada and the USA, and much more. Our primary online platform is our website, woodoutlet.ca, where you can browse our current inventory, learn more about our company, and get in touch with our team. We encourage you to explore the resources available here and on our website. Should you require further assistance or have specific inquiries, please do not hesitate to reach out to us. Our dedicated team is always ready to help you find the perfect lumber for your project and ensure your experience with Wood Outlet is exceptional.

Thank you for choosing Wood Outlet. We look forward to being a part of your creative journey and helping you bring your visions to life with the finest quality lumber available.